SIA "Media Pharma", registration no. 40103249089, address: Bērzaunes iela 11a, hereinafter - the online store - provides the content available on the website and provides goods/services in accordance with the Terms of Use outlined below.

1. General provisions

If the consumer purchases goods through the website, then such mutual agreement is considered a distance contract and is subject to the laws of the Republic of Latvia, which regulate the distance contract, including, but not limited to, the "Law on the Protection of Consumer Rights" of the Republic of Latvia, the Minister of the Republic of Latvia Cabinet regulations "Regulations on distance contracts", etc

2. Making purchases

The prices and specifications of the products sold in the online store are indicated next to the products.

Add the desired products to the shopping cart to place an order. Fill in all the required fields and choose the most suitable delivery method. The total cost of the order with delivery is then displayed on the screen. Make a purchase payment to complete your order.

3. Payment terms 

The settlement currency on the site is Euro. The purchase can be paid for by choosing the following payment methods provided by the payment platform PayPal Pte. Ltd.

Personal data required for making payments is transferred to a licensed payment institution

PayPal Pte. Ltd..

The agreement enters into force upon successful payment to the online store's bank account. If for any reason it is not possible to fulfill the order, the Buyer will be informed and the amount paid will be refunded as soon as possible, but not later than within 14 days after receipt of the notice.

4. Terms of delivery 

The goods are delivered to all countries. The purchased goods are delivered using: parcel partners or Latvijas Pasta services. All fees and taxes that must be paid to receive the shipment at the delivery destination must be borne by the Buyer. Shipping costs are displayed before the order is confirmed. Purchased goods are prepared for shipment to the address specified by the Buyer within 1-3 working days. In exceptional cases, we have the right to prepare the goods for shipment up to 10 calendar days after informing the customer.

5. Right of withdrawal

The buyer has the right to refuse the product within 14 calendar days from the moment of receiving the product. The right of withdrawal cannot be used if the Buyer has opened the Product packaging or if the packaging or the Products are damaged. The right of withdrawal is not applicable if the Buyer is a legal entity.

In order to exercise the 14-day right of withdrawal, the goods may only be used for their intended purpose, the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal. If the goods are improperly used or damaged, neglecting the goods during use or not following the instructions, if the original packaging of the goods is lost, or if the packaging is significantly damaged, the online store has the right to reduce the refund according to the value of the goods.

To exercise the right of withdrawal, you must submit the withdrawal form, which can be found at the end of the terms of use, by sending it to the email address Within 14 days of receipt of the goods.

The buyer bears the cost of returning the goods, unless the reason for the return is that the goods do not match the order (for example, the wrong or damaged product).

The Buyer is obliged to return the Goods to the Seller without delay, but no later than within 14 days after sending the refusal form to the online store. After receiving the returned goods, the online store shall immediately, but not later than within 14 days, refund all payments received from the buyer based on the Distance Agreement.

The Seller has the right to withhold payment until he has received confirmation of return of the Goods or goods from the Buyer. The online store is not responsible for delays in the fulfillment of obligations or their non-fulfillment, or other types of non-fulfillment caused by circumstances and obstacles that are beyond the reasonable control of the online store.

The online store reserves the right to refuse to sell the goods and request the return of the goods from the Buyer, if the price indicated in the online store is significantly lower than its market price due to an error.

6. Consumer's rights for non-conforming goods

The online store is responsible for non-compliance of the goods sold to the Buyer with the terms of the contract or defects. The buyer must inform the seller about the non-conformity of the goods immediately, but no later than 14 days after receiving the goods. The buyer can submit a complaint by contacting the online store by writing to the e-mail address:

The online store is not responsible for defects that occurred after the delivery of the goods to the Buyer. If the purchased goods have defects for which the Seller is responsible, the Buyer has the right to request the elimination of defects in the goods or exchange for new goods free of charge.

If the goods cannot be repaired or replaced, the Seller shall return to the Buyer all payments provided for in the Distance Agreement. The seller shall provide a written response to the consumer's complaint within 15 days.

7. Processing of personal data of the buyer 

The online store only processes personal data that the buyer has entered when ordering goods, such as name, surname, e-mail, etc.

The online store transfers personal data to the transport service provider (s) to ensure the delivery of the goods.

8. Dispute resolution procedure

In matters not stipulated in these terms and conditions, the Buyer and the Seller undertake to comply with the laws and regulations in force in the Republic of Latvia.

The Parties shall resolve all disputes between the Seller and the Buyer through mutual negotiations or correspondence. If the dispute is not resolved in the form of negotiations or correspondence, the Parties will resolve the dispute in the court of the Republic of Latvia, in compliance with the laws and regulations of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred to the Consumer Rights Protection Center or a court of the Republic of Latvia.

The buyer also has the right to apply to the European Union's dispute resolution bodies.

Right of withdrawal form - application for withdrawal

Name of the seller: SIA "Media Pharma"

Seller's (actual) address: Bērzaunes iela 11a, Riga, LV-1039

Seller's phone number: +371 29570836

Seller's email address:

Consumer name, surname:                                                                         

Customer address:                                                                   

Product name: Nervostrong nutritional supplement

Date of product purchase:                                                                         

Date of receiving the product:                                                                         

Proof of purchase:                                                                         

Consumer notice of withdrawal: I hereby declare that I wish to withdraw from the contract I have entered into for the purchase of the item listed above.

Consumer's signature:                                         

Please send the completed right of withdrawal form together with a copy of the document confirming the purchase to the legal address of SIA "Media Pharma" at Bērzaunes iela 11a, Riga, LV-1039 or to e-mail

Within 14 days, please send or deliver the received product to the legal address of SIA "Media Pharma" at Bērzaunes iela 11a, Riga, LV-1039, or using the parcel service, sending it to Omniva parcel T/C Domina, Ieriķu street 3. Returning costs are borne by the buyer.